Episode Description In this week’s episode of Beyond the Wrench, we are joined by Aaron Picozzi, President, American Diesel Training Centers. Aaron provides us with great insight on what qualities make a great performer. Aaron talks about how to find quality people, what it takes to be a successful mentor, and how to be a
Episode Description In this week’s episode of Beyond the Wrench, we are joined by Madelynn Vant Hoff, Automotive Technician, Don Miller Subaru East. Madelynn talks about her experience as a young female joining the industry, what drove her to the industry, and the importance of having a mentor. Watch the Full Episode Progressing in the
Episode Description In this week’s episode of Beyond the Wrench, we are joined by Mary Kelly, Event Leadership Economist, Productive Leaders. Mary shares with us advice on asking for testimonials, how to find quality employees, the importance of having a vision, and overall great tips on how a shop can be more profitable with less
Episode Description In this week’s episode of Beyond the Wrench, we are joined by Jason Olinger, Automotive Technician, Gwatney Chevrolet. Jason shares with us his insight on why there is a technician shortage, solutions to help fight the technician shortage, and more. Watch the Full Episode What Caused the Technician Shortage? There used to be
Episode Description In this week's episode of Beyond the Wrench, we are joined by Kim Hickey, Management Consultant & Coach, Automotive Training Institute. Kim shares with us how to change a shop's mindset, the struggle shops are facing to find technicians, the importance of establishing a process, and best practices to ensure your process is
Episode Description In this week’s episode of Beyond the Wrench, we are joined by Garrick Weaver, Human Resources Director, Penn Power Group. Garrick shares with us interview tips for technicians, questions technicians should ask in an interview, and the importance of technician training/development. Watch the Full Episode Interview Tips for Technicians Shops are looking for
Episode Description In this week’s episode of Beyond the Wrench, we are joined by Nick Adams, Managing Director, Dieselmatic Digital Inc. We discuss how shops can show they are unique, common marketing mistakes seen in shops, and best practices to improve a shop's marketing. Watch the Full Episode Understand What Makes a Shop Unique Shops
Episode Description In this week’s episode of Beyond the Wrench, we are joined by Carolyn Coquillette, President of Automotive Service Councils of California (ASCCA) and CEO of Shop-Ware. Carolyn gives us the inside scoop on how she became president of ASCCA, the importance of getting involved in associations, and general advice for shop owners/managers on
Episode Description In this week’s episode of Beyond the Wrench, we are joined by Tyler Kattre, President, Wind River Financial. Tyler breaks down everything a shop needs to know about illegitimate credit card chargebacks. He explains common frustrations, how to handle chargebacks, and documenting chargebacks. Watch the Full Episode Common Frustrations with Credit Card Chargebacks
Episode Description In this week’s episode of Beyond the Wrench, we are joined by John Gardner and Josh Ellis who are automotive instructors at Chipola College. You may also know them as the TV hosts of Tech Garage! During the episode, we discuss all the details behind their show and the success they’ve seen. We
