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Shop Management

Importance of a Good Technician Onboarding Process for Shops

Most shops think they have a good onboarding process in place for technicians. However, according to a WrenchWay Insiders poll, 92% of technicians said their shop’s onboarding process was average at best, with over half rating the process as below average or worse. Here is why it's important for shops to create a great onboarding

2024-06-26T11:06:56-05:00Shop Management|

3 Facts the State of Heavy-Duty Repair Taught Us About the Parts & Technician Shortages

There’s no question about it: the diesel industry is facing some shortages. As a whole, we’ve spent the last few years trying to attract more technicians; since the pandemic began in 2020, we’ve also seen parts start coming up short. These shortages influenced the way we put together the newest edition of our State of

2023-07-12T09:59:56-05:00Shop Management|

6 Ways Top Shops Work with Schools and Students

If shops are waiting until graduation to reach out to schools, it’s already too late. Shops need to make it a priority to get involved as soon as possible, and continue building relationships and stay involved in schools. Ask schools what they need to make their program successful, and be a resource to help the

2024-07-12T13:32:40-05:00Shop Management|

Leadership Friction – The Technician/Manager Relationship

A common quote shared amongst the business community is that “people leave managers, not companies.” In a world where the competitive landscape surrounding the current technician market is at an all time high, this quote should resonate with shops as much as, if not more than, any other industry. While a number of other factors

2023-07-03T15:19:22-05:00Shop Management|

What Makes Technician Recruiting Successful? Find Your Champion

Shops and dealerships know they need to be doing more to recruit technicians, but their recruiting strategies often fall flat. The truth is the best recruiting strategies in the world will not be successful without a champion. What is a Champion? A champion is a person who takes ownership and leads a project or initiative

Need Technicians? Create an Employee Referral Program

When you are looking for a new employee, where is your first spot to start looking? Job boards? Recruiters? You already know what you are looking for: a well trained, hard working, quality employee. Do you already have one of those? Guess what? Normally employees have friends that are just like them! Employee referral programs

2023-02-21T12:59:49-05:00Shop Management|

How Shops Can Use Employer Marketing to Recruit Technicians

Recruiting technicians is difficult when everyone is hiring. It’s time for shops and dealerships to think about recruiting differently. Recruiting is more than just posting on job boards. At WrenchWay, we work with shops and dealerships across the country, and we know the shops who are successfully recruiting technicians in today’s challenging market are fully

2023-02-21T12:59:50-05:00Shop Management|

VIP Tires & Service: Changing Technicians’ Perception of the Shop

With over 59 shops in northern New England and almost 500 employees, VIP Tires & Service is a tire and automotive service business with a mission to earn a customer for life. What started in 1958 as a high performance auto parts store has since evolved into a premium provider of high quality automotive services

2024-08-16T12:07:37-05:00Shop Management|

Why Technicians Ghost Shops & How Shops Can Manage Ghosting

It happens to everyone who is in charge of hiring for a shop or dealership... After sorting through countless resumes from technicians who just don’t have the right (or any) qualifications for the position you’re hiring for, that perfect A tech resume comes across your desk. You can’t get your hands on the phone fast

2023-06-13T13:19:25-05:00Shop Management|

How the Right Auto Shop SMS Helps with Staff Retention

We’ve said it before and we’ll say it again: Top techs want top technology. By giving them the best auto shop SMS, you eliminate many workplace hassles that lead them to consider quitting. You cannot expect tech-savvy people to come aboard and adopt a paper-based system or one that has not adapted to 2022 standards.

2023-02-21T12:59:51-05:00Shop Management|
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