Chris Craig, Fixed Operations Content Owner at RockED, shares insights from his new white paper and upcoming book on technician training and leadership. He discusses the difference between an appointed leader and a true leader, understanding younger generations, and how to balance multiple personalities in the shop. Chris also highlights the importance of communication and provides tips for young technicians aspiring to be in managerial roles.
View White Paper – Wired For Success: Amplifying Technician Skills
Join the Book Waitlist – “Becoming a Better Service Professional” by Chris Craig
Watch the Full Episode
Show Notes
About Our Guest
Chris Craig
Fixed Operations Content Owner, RockED
chris.craig@rocked.us
Sponsor
National Institute for Automotive Service Excellence (ASE)
About Our Host
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
Other Episodes You May Like
- Shop Leadership & Management Advice, ft. John Spence
- Leadership Transition—Going from Technician to Manager ft. Russ Green, Machinery Advisors Consortium
- Lessons in Shop Leadership ft. William Demaree, Tom Wood Group
Follow the Beyond the Wrench Podcast
Don’t miss a single episode — follow the Beyond the Wrench podcast! The Beyond the Wrench podcast is available on:
- Apple Podcasts
- Spotify
- YouTube Music
- Amazon Music
- Stitcher
- iHeart Radio
- Pandora
- TuneIn + Alexa
- And more!
