Progressive Auto Body Management
Andrew Batenhorst, Body Shop Manager at Pacific BMW, brings progressive thinking to the collision repair industry. In this episode, hear how he is going above and beyond to improve the industry, the ways he keeps in touch with his staff, and how he introduced meditation at the shop. Watch the
Featured School: D.C. Everest Senior High School, Weston, Wisconsin
I recently got the pleasure of going down memory lane and visiting my old high school. While some things remained unchanged, there was one big change since my days of roaming the halls at D.C. Everest Senior High School—the expansion of their Career & Technical Education area. In 2018, voters
The Diagnostic Process & Theory of Operation ft. Craig Tomczyk, FirstGroup America
Craig Tomczyk, the Auto/Diesel Technician at FirstGroup America, gets technical in this week’s episode. Listen in as he breaks down his career, covers the importance of understanding and bettering your operational knowledge, discusses his diagnostic process, and much more. Watch the Full Episode Show Notes Resources: WrenchWay’s Solutions for
Top Shops Highlight Service Advisors on WrenchWay Shop Talk
We challenged our Top Shops to highlight one or two of their service advisors on WrenchWay Shop Talk. The posts that came in were too awesome not to share, so we chose a few to highlight. Check them out below! Momentum BMW Excelling in every position Momentum BMW trained Haide
Technicians Share How to Fix the Technician Shortage
Everyone loves to talk about how we can fix the national technician shortage, but few people are asking the individuals who can truly give us the answer: the technicians themselves. We recently asked technicians: What is the one thing that needs to change to improve the technician shortage? Obviously, it's
Shop Leadership & Communication Advice ft. Kathleen Long, RepairPal
Kathleen’s drive and passion are contagious in this week’s episode! Tune in to hear Kathleen Long, Chief Revenue Officer at RepairPal, cover the positive impact of being transparent with your technicians, the true value of networking, and the importance of investing and measuring your business correctly. Watch the Full Episode
Foundations for Attracting Technicians ft. Murray Voth, RPM Training
Should shops pay technicians for their inspection time? Tune into this week’s episode to hear Murray Voth, President of RPM Training, answer the “tough” questions, discuss what it means for your shop to be a thought influencer in the community, and cover the importance of identifying your strengths and weaknesses.
Building a Successful Shop ft. Josh Sellers, Auto Express of Hamilton
As the Owner of Auto Express of Hamilton, Josh Sellers has grown a lot and is still growing from his experiences. Tune into this episode to hear some lessons he has learned during customer interactions, find out the importance of listening to your staff and peers, and gain tips for
WrenchWay Schedules 1st Round of Local Chapter Meetings
WrenchWay has scheduled the first meetings for their Local Chapters. The Local Chapter meetings will run much like an advisory committee meeting, except with multiple schools and shops coming together to discuss where they can support one another more. Topics for the meetings include: Review open requests from schools on
Becoming a Great Place to Work ft. Eric Chester, The Center for Work Ethic Development
Episode Description The workforce has changed since generation “why” grew up and stopped conforming to yesterday’s habits. Eric Chester, Founder of The Center for Work Ethic Development and author of several leadership books, understands this more than most. Listen in on this episode to learn more about what it means