Matt Eckman, COO, and Sara Presutto, HR Director of Big Brand Tire & Service, discuss how the company has grown to 230 locations while prioritizing customer service and employee care. Big Brand promotes from within, as seen in Matt’s journey from tire tech to COO. Learn about their referral program, how the company’s vision drives growth, and how management stays connected across locations through their “How’s it Going” assessment.
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Show Notes
About Our Guests
Matt Eckman
COO, Big Brand Tire & Service
matt@bigbrandtire.com
Sara Presutto
HR Director, Big Brand Tire & Service
sara.p@bigbrandtire.com
About Our Host
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
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