Matt Eckman, COO, and Sara Presutto, HR Director of Big Brand Tire & Service, discuss how the company has grown to 230 locations while prioritizing customer service and employee care. Big Brand promotes from within, as seen in Matt’s journey from tire tech to COO. Learn about their referral program, how the company’s vision drives growth, and how management stays connected across locations through their “How’s it Going” assessment.
Watch the Full Episode
Show Notes
About Our Guests
Matt Eckman
COO, Big Brand Tire & Service
matt@bigbrandtire.com
Sara Presutto
HR Director, Big Brand Tire & Service
sara.p@bigbrandtire.com
About Our Host
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources
Salary Comparison Tool – See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students – Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships – Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors – Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Other Episodes You May Like
- The Art of Great Shop Culture ft. Arvin Merino, Toyota of Seattle and Honda of Seattle,
- Lessons in Shop Leadership ft. Bill Demaree, Tom Wood Group
- Hiring High Performance People ft. Trip Bruce, Halmar Friesen Racing
Follow the Beyond the Wrench Podcast
Don’t miss a single episode — follow the Beyond the Wrench podcast! The Beyond the Wrench podcast is available on:
- Apple Podcasts
- Spotify
- YouTube Music
- Amazon Music
- Stitcher
- iHeart Radio
- Pandora
- TuneIn + Alexa
- And more!
