Rena Rennebohm, CEO of Empowered Advisor, shares why shops thrive when service advisors put technicians first. With years of experience coaching advisors, Rena explains how stronger collaboration between advisors and technicians leads to better shop culture and performance. She also dives into challenges such as high service advisor turnover, the lack of respect advisors often face, and why she believes nearly 50% of shops are short-staffed at the front.
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Show Notes
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Rena Rennebohm, Empowered Advisor, rena@empoweryouradvisor.com
- Sponsor: Jasper Engines & Transmissions
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ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
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