Rena Rennebohm, CEO of Empowered Advisor, shares why shops thrive when service advisors put technicians first. With years of experience coaching advisors, Rena explains how stronger collaboration between advisors and technicians leads to better shop culture and performance. She also dives into challenges such as high service advisor turnover, the lack of respect advisors often face, and why she believes nearly 50% of shops are short-staffed at the front.
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Show Notes
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Rena Rennebohm, Empowered Advisor, rena@empoweryouradvisor.com
- Sponsor: Jasper Engines & Transmissions
Links & Resources
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
Other Episodes You May Like
- Putting Your Technicians First ft. Allen Turner, Allen Turner Automotive Group
- Customer Care in the Service Drive ft. Deron Lundgren, Subaru of America
- Relationship-Driven Culture ft. Tim Winkeler, VIP Tires & Service
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