TechMission 2023 brought together technicians, shop managers/owners, instructors, and other industry professionals for its fourth consecutive year, focusing on "Treating Technicians Like an Asset, Not an Expense." Thank you to all the amazing sponsors, panelists, and attendees for making TechMission 2023 a success! We are so lucky to be a part of such a great
We challenged our Top Shops to highlight one or two of their service advisors on WrenchWay Shop Talk. The posts that came in were too awesome not to share, so we chose a few to highlight. Check them out below! Momentum BMW Excelling in every position Momentum BMW trained Haide Rafael in, it was no
Everyone loves to talk about how we can fix the national technician shortage, but few people are asking the individuals who can truly give us the answer: the technicians themselves. We recently asked technicians: What is the one thing that needs to change to improve the technician shortage? Obviously, it's not one thing that needs
We recently asked leaders in the automotive industry: What is your number one priority going into 2023? Not surprisingly, we saw some common themes, including focusing on: Production Career development and training Recruiting and retention Customer service and retention Check out what they had to say below. "My focus is selling hours… Selling 130% of
Businesses everywhere are experiencing a universal shortage of talent. A recent study by NFIB showed that 46% of all small business owners reported job openings they could not fill in the current period, down three points from August, while the number of unfilled job openings far exceeds the 48-year historical average of 23%. Furthermore, 89%
It’s that time of year again when many shops and dealerships are getting ready to conduct annual performance reviews. It can be easy for annual reviews to become a “check-the-box” item on the to do list. However, shops and dealerships need to look at these conversations strategically in order to boost shop performance and increase
Although we are wrapping up our September Topic of the Month, Technician Recognition, Top Shops continue to promote and improve their amazing technician recognition benefits through our Shop Talk feed. It is great to see more and more videos being posted every day from shops across the country. Our Shop Talk feed has truly evolved
Watch the Recording Roundtable Highlights Defining Employee Recognition Employee recognition is not something one person can create. It starts with the ownership and management team. Recognize people the way they want to be recognized. Everyone likes to be recognized in their own unique way. Knowing your staff on a personal level is a huge part
Every shop and dealership knows the importance of employee appreciation and recognition. You’ll frequently hear owners, managers, or fixed ops directors talking about how their people are their top priority… Yet, over a quarter of employees aren’t recognized for their work, with an additional 17% saying they just receive it annually—which isn’t much better (Zippia).
Employee recognition is one of the simplest strategies for attracting and retaining technicians. Yet, shops and dealerships frequently overlook it. Employee appreciation and recognition bring so many benefits to your shop, and in particular, your service center, where turnover is likely an issue. Shops and dealers who focus on employee recognition reap the benefits of:
