When Service Advisors Put Technicians First, Everyone Wins
Rena Rennebohm, CEO of Empowered Advisor, shares why shops thrive when service advisors put technicians first. With years of experience coaching advisors, Rena explains how stronger collaboration between advisors and technicians leads to better shop culture and performance. She also dives into challenges such as high service advisor turnover, the
If Shop Tools & Equipment Could Talk, They’d Roast Technicians Like This
Ever wonder what your favorite ratchet, stubborn pry bar, or scanner really thinks about you? We asked AI to imagine what shop tools would say if they could talk—and trust me, the results did not disappoint. These tools don’t just do their jobs silently—they’ve got personalities, opinions, and man, do
Leading with Accountability & Influence
In this episode, Dave Anderson, President of Learn to Lead, gives leaders actionable strategies for handling tough situations while earning trust and respect. He shares practical advice on holding even high-performing team members accountable, making confrontation conversational, and avoiding the loss of credibility. Watch the Full Episode Show Notes
Turning Wrenches for the Secret Service
Lenny Fumarolo shares his journey from working in NASCAR to becoming a Protective Armored Specialist for the United States Secret Service (USSS). He breaks down how others can follow in his footsteps, what daily repairs and maintenance look like in such a high-security role, and how tools, uniforms, and the
New Back-to-School Form in School Assist Helps Schools & Industry Strengthen Partnerships + Snap-on Tools Giveaway
As the new school year kicks off, we’re making it easier than ever for auto and diesel instructors to get organized and get the support they need to educate future technicians. Our brand new Back-to-School Form is a quick, easy tool that helps schools using School Assist update their information
Helping Shop Owners Build Profitable, Fulfilling Businesses
Darrin Barney shares his journey from running a family-owned shop with his brother to becoming CEO of Elite Worldwide. He talks about the early struggles of building a profitable business and the importance of having the right team in the right roles. Darrin also opens up about buying the company
Building the Future Technician Workforce
Lauren Reinhold, Director of Training & Education at Kirk NationaLease, shares her journey from technician to teacher to leading a technician training and apprenticeship program. She discusses how connecting with students on a personal level helps them succeed, and she breaks down key parts of the program she's building. Lauren
The Shop Owner’s Guide to a Mid-Year Technician Hiring & Retention Checkup
The ongoing technician shortage continues to make hiring a major challenge for shops around the country. In fact, PartsTech reports that 46% of shop owners and managers say the shortage of skilled technicians has had a moderate to highly significant impact on their business. Whether you're hitting your hiring goals
Career Survival Tips for New Technicians
Curtis Gardner, Audi Master Guild Technician at Sewell Audi of North Houston and Founder of Gnarred LLC, shares what young technicians need to know to build a respectful and lasting career. With 15+ years of experience, he covers common mistakes, how to survive your first months in the shop, and
Mentoring vs. Training Technicians
John Roberts, Shop Foreman at Metro Toyota, didn’t plan to be on the podcast—but his insights were too good not to share. In this episode, John breaks down the powerful difference between training and mentoring, shares how he builds confidence in his team, and explains why becoming a top-tier technician