Stacy Balzer, Founder/CEO of Uplift+Ignite Coaching and Consulting and former Senior Director at Ford Motor Company, breaks down the communication habits that set the best dealerships apart. In this episode, she shares the tools and mindset shifts leaders need to actually connect with their teams and build a culture people want to stay in.
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Show Notes
About the Episode
- Host: Jay Goninen, ASE, jgoninen@ase.com
- Guest: Stacy Balzer, Uplift+Ignite Coaching and Consulting, upliftplusignite@gmail.com
Links & Resources
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- Episode Sponsor: Jasper Engines & Transmissions
- 2026 Voice of Technician Report
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